Terms and Conditions

Twin Venture is a business in the activity industry.

Return and Refunds policy
The provision of goods and services by Twin Venture is subject to availability. In cases of unavailability, go to Company Name every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Cancellation policy
30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund

Customer privacy policy
Twin Venture shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Twin Venture bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Twin Venture via Gateway Name (Pty) Ltd who are the approved payment gateway. Gateway Name uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to gateway URL to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by Twin Venture separately from card details which are entered by the client on Gateway Name secure site. For more detail on Gateway Name refer to gateway URL

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility
Twin Venture takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Twin Venture chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Twin Venture may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information
This website is run by Twin Venture based in South Africa trading as Twin Venture with company registration number

Twin Venture
email: info@twinventure.co.za
Tel: 0780443545/0787890924